{"id":12,"date":"2025-10-21T20:42:28","date_gmt":"2025-10-21T16:42:28","guid":{"rendered":"https:\/\/togsoman.com\/?page_id=12"},"modified":"2025-10-25T20:00:44","modified_gmt":"2025-10-25T16:00:44","slug":"our-policy","status":"publish","type":"page","link":"https:\/\/togsoman.com\/en\/our-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Applicable to all purchases made through togs.om online store.<\/span><\/h1>

1. Order Confirmation and Customer Responsibility<\/h2>
    1. All orders placed through togs.om are considered final once confirmed by the client.<\/li>
    2. Clients are fully responsible for verifying the accuracy of size, color, fabric selection, and delivery address before confirming the order.<\/li>
    3. In the case of custom-made or tailored abayas not available in stock, production may take between 7 to 15 business days (excluding shipping duration as per the Delivery Policy).<\/li><\/ol><\/li><\/ol>

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      2. Return and Exchange Policy<\/h2>
          1. Returns are strictly limited to cases involving proven manufacturing defects.<\/li>
          2. Clients must report any defects within 48 hours from the time of receiving the product, providing clear photographic evidence and description.<\/li>
          3. Requests submitted beyond 48 hours will not be accepted under any circumstance.<\/li>
          4. No returns or exchanges are accepted due to incorrect sizing selected by the client, change of mind, or dissatisfaction with the color\/design after delivery.<\/li><\/ol><\/li><\/ol><\/li><\/ol>

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            3. Non-Returnable\/Non-Exchangeable Cases<\/h2>
                1. Custom-made or altered abayas.<\/li>
                2. Items that have been worn, used, washed, or are not in their original condition (tags removed, packaging damaged).<\/li>
                3. Any product showing signs of misuse, negligence, or care inconsistency.<\/li><\/ol><\/li><\/ol><\/li><\/ol>

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                  4. Refund Process for Approved Cases<\/h2>
                      1. In the case of validated manufacturing defects, the client is entitled to either:<\/li><\/ol><\/li><\/ol><\/li><\/ol>
                                • A refund to the original payment method, or<\/li>
                                • An exchange with the same model (if available) or another item of equal value.<\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul>
                                      1. The refund or exchange process will be initiated within 7 working days after approval.<\/li>
                                      2. All associated shipping costs (local and international) will be covered by the store for approved manufacturing defect cases.<\/li><\/ol><\/li><\/ol><\/li><\/ol>

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                                        5. Shipping and Delivery<\/h2>
                                            1. Shipping times vary based on location (domestic or international). Estimated delivery timelines will be communicated during checkout.<\/li>
                                            2. The store is not liable for delays caused by courier services, customs, or force majeure conditions.<\/li>
                                            3. Clients are responsible for providing accurate shipping details. Any reshipping due to incorrect information will incur additional charges.<\/li><\/ol><\/li><\/ol><\/li><\/ol>

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                                              6. Abaya Care Policy (Washing and Handling)<\/h2>
                                                  1. Each abaya is accompanied by specific care instructions, which must be followed by the client.<\/li>
                                                  2. Basic care recommendations include:<\/li><\/ol><\/li><\/ol><\/li><\/ol>
                                                            • Choosing a specialized and reputable laundry service.<\/li>
                                                            • Dry cleaning: To maintain fabric quality and cleanliness, dry cleaning is strongly recommended.<\/li>
                                                            • Washing only when necessary to preserve fabric strength.<\/li>
                                                            • Carefully handling detailed elements like embroidery or embellishments.<\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul>
                                                                  1. Any product damage due to incorrect washing, storage, or handling disqualifies the item from return or exchange.<\/li>
                                                                  2. Non-compliance with the attached care instructions constitutes a waiver of the client\u2019s right to claim any return or exchange, even in the case of an alleged defect.<\/li><\/ol><\/li><\/ol><\/li><\/ol>

                                                                    7. Liability Disclaimer<\/h2>
                                                                        1. The store shall not be held responsible for any claims arising from sizing errors, color perception differences, or changes of preference after order confirmation.<\/li>
                                                                        2. Once an order is confirmed, no changes, modifications, or cancellations will be accepted.<\/li>
                                                                        3. The customer\u2019s confirmation constitutes binding acceptance of all stated terms and conditions.<\/li><\/ol><\/li><\/ol><\/li><\/ol>

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                                                                          8. Policy Updates and Contact<\/h2>
                                                                              1. This policy is subject to periodic updates without prior notice. Updated versions will be published on togs.om.<\/li>
                                                                              2. For further inquiries, clients may contact our customer support team via the contact page on our website or email: support@togs.om<\/li><\/ol><\/li><\/ol><\/li><\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                                                                                Applicable to all purchases made through togs.om online store. 1. Order Confirmation and Customer Responsibility All orders placed through togs.om<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/togsoman.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/togsoman.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/togsoman.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/togsoman.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/togsoman.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":77,"href":"https:\/\/togsoman.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1243,"href":"https:\/\/togsoman.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/1243"}],"wp:attachment":[{"href":"https:\/\/togsoman.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}