Applicable to all purchases made through togs.om online store.

1. Order Confirmation and Customer Responsibility

1. All orders placed through togs.om are considered final once confirmed by the client.
2. Clients are fully responsible for verifying the accuracy of size, color, fabric selection, and delivery address before confirming the order.
3. In the case of custom-made or tailored abayas not available in stock, production may take between 7 to 15 business days (excluding shipping duration as per the Delivery Policy).

1. 1. Returns are strictly limited to cases involving proven manufacturing defects.
  2. Clients must report any defects within 48 hours from the time of receiving the product, providing clear photographic evidence and description.
  3. Requests submitted beyond 48 hours will not be accepted under any circumstance.
  4. No returns or exchanges are accepted due to incorrect sizing selected by the client, change of mind, or dissatisfaction with the color/design after delivery.

1. 1. Custom-made or altered abayas.
  2. Items that have been worn, used, washed, or are not in their original condition (tags removed, packaging damaged).
  3. Any product showing signs of misuse, negligence, or care inconsistency.

1. 1. In the case of validated manufacturing defects, the client is entitled to either:

- - - - A refund to the original payment method, or
      - An exchange with the same model (if available) or another item of equal value.

1. 1. The refund or exchange process will be initiated within 7 working days after approval.
  2. All associated shipping costs (local and international) will be covered by the store for approved manufacturing defect cases.

1. 1. Shipping times vary based on location (domestic or international). Estimated delivery timelines will be communicated during checkout.
  2. The store is not liable for delays caused by courier services, customs, or force majeure conditions.
  3. Clients are responsible for providing accurate shipping details. Any reshipping due to incorrect information will incur additional charges.

1. 1. Each abaya is accompanied by specific care instructions, which must be followed by the client.
  2. Basic care recommendations include:

- - - - Choosing a specialized and reputable laundry service.
      - Dry cleaning: To maintain fabric quality and cleanliness, dry cleaning is strongly recommended.
      - Washing only when necessary to preserve fabric strength.
      - Carefully handling detailed elements like embroidery or embellishments.

1. 1. Any product damage due to incorrect washing, storage, or handling disqualifies the item from return or exchange.
  2. Non-compliance with the attached care instructions constitutes a waiver of the client’s right to claim any return or exchange, even in the case of an alleged defect.

1. 1. The store shall not be held responsible for any claims arising from sizing errors, color perception differences, or changes of preference after order confirmation.
  2. Once an order is confirmed, no changes, modifications, or cancellations will be accepted.
  3. The customer’s confirmation constitutes binding acceptance of all stated terms and conditions.

1. 1. This policy is subject to periodic updates without prior notice. Updated versions will be published on togs.om.
  2. For further inquiries, clients may contact our customer support team via the contact page on our website or email: support@togs.om